Frequently Asked Questions

Expert answers to your luxury skincare and beauty inquiries.

Are your products cruelty-free and vegan?

Yes, Luxe Research is committed to ethical beauty. All of our formulations are 100% cruelty-free and we offer a wide range of vegan-certified products.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you may return the product within 30 days for a full refund or store credit, even if it has been opened.

Do you offer international shipping?

Absolutely. We ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

How can I track the status of my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Are Luxe Research products safe for sensitive skin?

Our products are dermatologically tested and formulated to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.