Returns & Exchanges
At Luxe Research, we stand behind the efficacy of our formulas; if you are not completely satisfied with your purchase, you may return products within 30 days of delivery for a full refund. We strive to ensure your skincare journey is seamless, offering complimentary return shipping on all domestic orders.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all lids are securely tightened to prevent leakage during transit.
Label and Ship
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Quality Review and Refund
Once our laboratory team inspects the returned items, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing